Privacy Policy

Area Rug Cleaning
Carpet Cleaning
Upholstery Cleaning
Tile & Grout
Los Angeles Carpet Cleaning (LACC) pledges to render careful, thorough, professional service using reasonable care to obtain satisfactory results. However, given the nature of carpet, rugs and upholstery fibers, various stains may cause permanent damage and

we CANNOT GUARANTEE any results.

The use of household carpet cleaning products can make carpets appear discolored after our cleaning resulting in yellowing and or orange stains post cleaning. The below disclaimers apply to all carpet, area rugs, upholstery cleaning, stain removal, and urine odor treatment services provided by LACC.

Carpet Cleaning Disclaimer / Estimates provided over the phone are subject to change upon visual inspection of the work being requested by an LACC technician. The technician has given me recommendations based on my specific situation and has provided me with a final quote in writing prior to commencing work. Factors included, but were not limited to, the use of a portable machine, drive time, wait time, urine, coffee, blood, excessive soil, traffic lane etc. were considered when provided with a written quote. I acknowledge it was not possible for my phone estimate to have taken all these factors into account. I further acknowledge portable equipment may be required for areas above the 2nd floor or if guaranteed adjacent parking was not available. Use of portable equipment may result in a higher required portable job minimum.

Spots & Stains / During our pre-inspection, please be sure to point out all spots and stains that are concerning you. We recommend letting us clean your carpet first to see if the spot(s) comes up with the cleaning. Any spot that remains after cleaning is considered a stain. Stain removal is charged separately, and be advised some stains can be permanent.

Stain Removal Waiver and Disclaimer / I have requested LACC to examine a carpet, rug, furniture, or item of fabric that has been soiled or stained with a substance. I acknowledge that the carpet, rug, furniture, or item of fabric in its stained/soiled condition is of lessened value. A Technician from LACC has explained to me that there are variations in carpet, fabric, and dyestuff composition and that there are instances where stains, marks or soil may not be removed with a stain removal process and where discoloration and/or bleaching of the carpet, furniture or item of fabric may occur if restorative techniques are needed in attempting to remediate soils and stains. I also understand that it is impossible to test for or predetermine the result of a stain removal treatment prior to service. With full knowledge of the above, I have requested LACC to treat my carpet, rug and/or item(s) of fabric or furniture in an attempt to remove and or remediate stains, marks, or dirt. I agree not to hold LACC liable for any damage caused to my carpet and/or item(s) of furniture, or fabric as a result of any stain removal treatment or cleaning process.

Urine Stains and Pet Odor Treatment Waiver and Disclaimer / Pet urine is an issue of the carpet, pad and sub-floor beneath. Pet odor treatment is a separate service. Simple cleaning will not remove residues that have penetrated through the carpet backing. Disinfectants and deodorants may temporarily mask the odor however, these measures will not effectively neutralize all the remaining urine residues. LACC technicians may elect to use a UV light to locate urine spots not clearly visible prior to treating the carpet pad beneath the carpet with an enzymatic formula. The only way to fully remove all pet urine odors from your floor is to replace the carpet, pad and wood or concrete sub-floor beneath. Therefore, we do not and cannot guarantee complete pet odor and stain removal. Please also note that we may not be able to locate urine spots on polyester carpet if the carpet has been spot cleaned or cleaned in the past.

Arrival Time / Our appointment windows include 8 a.m. to 10 a.m., 10 a.m. to 2 p.m., and 12 p.m. to 4 p.m. You will receive an ETA text message prior to our arrival.

House Pets / We will be running equipment in your home, which requires entering and exiting during service. Please place your pet(s) in a crate, bathroom, or safe location where they will not escape out of the open door. We are not responsible for lost pets or their whereabouts during the service.

On Occasion Cleaning Rugs Can Cause / Shrinkage, buckling, cellulosic browning, texture change, splitting/fraying/deterioration/disintegration of worn or aged fibers, delamination/backing separation, texture change, discoloration of the backing, latex odor, appearance of white knots. Pooling/shading may become more highlighted.

Colorfastness / Varies depending on the materials, previous cleaning attempts, and vegetable dyes used in manufacturing. We take appropriate precautions to mitigate dye migration. However, on occasion, the dyes in a rug behave in a way that we could not anticipate. Fugitive/ migrating/bleeding dyes could occur during cleaning or most commonly during the drying process.

Rug Fringes / Heavily soiled fringes require a more aggressive cleaning method to restore them to the best possible quality. This could result in the fringe tassels untying or the end of the rug pulling away/unraveling.

Upholstery Waiver and Disclaimer / I fully understand improper underlying backing, lining and other materials and processes used in the manufacture of upholstery items may produce adverse results in the surface material when cleaned. I understand there is no way of determining when such results will occur and that the fabric may have previously experienced deterioration due to such factors as fading, shrinkage, dry-rotting, improper chemicals used from previous cleaners, watermarking, browning, loss of tensile strength, and color bleeding from reupholstered covered furniture. I also understand that occasionally a manufacturer will mark items with a black or other colored marker on the reverse of the fabric or areas of foam cushions. I understand that this should not be done, and it has the potential to “bleed through” when cleaned. I agree not to hold LACC responsible for any of the conditions listed above.

Credit/Debit/Invoice Fee / Payment is due at the end of the appointment. We accept credit card, check, cash, and mobile applications such as Zelle and Venmo. A convenience fee will be applied when the card holder is not present, and this is processed via the main office/phone. All jobs are subject to a $150 minimum

Moving Furniture / The carpet beneath stationary furniture is usually clean with the exception of vacuuming. If you would like medium to large furniture moved (up to 50lbs) we do use clear plastic furniture tabs to protect your furniture and carpet. We do not move heavy furniture (100 lbs+), this would include but not be limited to full dressers, china cabinets, hutches, large beds, and large sofas. If you elect to move your furniture, please do so prior to our arrival. Though we take every precaution to safely move your furniture, we are not responsible for damages that might result from moving furniture, whether to your furniture or your home or facility. We also do not move furniture that is used to hold or house electronics such as televisions, radios, computers, telephones, lamps, etc.

Traffic Lanes & Black Sole Shoe Stains / Traffic lanes occur for several reasons: fabric wear, black sole shoe stains, asphalt, pH staining, embedded soils. We cannot guarantee complete traffic lane soil removal but do our absolute best to leave the carpet looking the best we possibly can.

Dry Time / There are several contributing factors that affect dry time: level of moisture, level of humidity, air movement, and thickness of carpet. Dirtier carpet requires increased water usage, which adds to dry time. The average dry time is 6-8 hours. Turn on AC or leave windows open

Dark Lines at the Baseboard / Filtration stains are dark lines around the parameter of your carpet at the baseboard. These are caused by air filtering into the walls at the baseboard typically from gas heat, candles, and gas appliances. These stains consist of fine particles that embed themselves into the carpet fiber. Attempting to remove filtration stains results in an insignificant change; therefore, we do not offer filtration stain removal.

Wicking (Reappearing Spots) / Oil-based carpet can wick, or re-evaporate spots to the surface as the carpet dries. We will do all possible to remove such satins at the time of cleaning and are not responsible for spots and stains caused by heavy substances that penetrate through to carpet backing that might return (wick) during the drying process.

Normal Wear and Tear / While we take every precaution to care for your home, we are not responsible for normal wear and tear such as minor scratches, dents, and scuffs that might result from service.

Service Complaints are Time Sensitive / Any service complaint related to re-cleaning certain areas must be made within two weeks of the original service date & time. The complaint can be made by phone, but it must be received within two weeks of the original service date & time. If the original service was in anyway related to pets, and the customer or household still has the pet(s) in the home, the two week complaint window is void.

Pictures & Videos / You agree to allow our technicians to take cell phone pictures of soiled, stained or damaged carpet, textiles or hard surfaces for either liability or marketing purposes. Each picture will contain a significant amount of the textile with minimal personal items visible, if any at all.

Trip Hazard  / It is the homeowners responsibility to navigate their home safely knowing we will have several hoses, both large and small, running throughout the home or facility during the cleaning service. We are not responsible for injuries that might result from our hoses, equipment or misplaced furniture being in a walkway.

Vacant or Unchaperoned Homes or Facilities / As owner, landlord, tenant, or agent of the owner, landlord, or tenant, you release LACC from service complaints or all claims of damage to your home or facility when you agree to allow our employees to be in your home or facility without your presence. We will take every step possible to care for your property and ensure safety for yourself and our cleaning crew.

General Waiver and Disclaimer for all items to be cleaned / I acknowledge that I have read the waiver and disclaimer agree to the said waivers, and disclaimers and agree not to hold LACC liable. I hereby authorize LACC Technicians to proceed with the recommended treatments.